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  Home » Payment & Refund

Payment preferred

For security need www.henritours.com  prefers your payment by the following methods:
 

1.Send money via
Western Union

Please use our information hereunder:
First name: Hung
Last name: Do Chi
Address: 177-559 Kim Nguu str, Hai Ba Trung Dist
City: Hanoi,Vietnam
ID number: 001080000620
Phone number: +84 986 51 6080
And send us the Money Transfer Control Number (MTCN) and secret code (if needed) after your sending money.

2.Bank transfer.

Except for cash payment, bank fee charge may apply (any bank charge must be borne by customers). Our bank account details are as follows:

Beneficiary name: Do Chi Hung
Beneficiary USD Account number:  0021370256750
Bank name: JOINT STOCK COMMERCIAL BANK FOR FOREIGN OF VIETNAM, HANOI BRANCH
Bank address: 334 BA TRIEU, HANOI, VIETNAM
Bank swift code or Bank code for transfer: BFTV VNVX002
Website: www.vietcombank.com.vn 

3. Send money via MoneyBookers

When you receive our proposal with quotation. In the email body, you will see a link, click on it you will be taken to the secure Moneybookers web site to make payment. If you are a Money booker member simply follow the usual system. If you are not a member it’s easy to join and it’s free!

If you already have a Money Booker account, please pay us directly to hungdo@henritours.com after logging in your account at http://www.moneybookers.com

Please note that Moneybooker fees will be charged on your account. It means you must add some fees when you pay us through this secure Moneybookers system.Details of Money booker fees, click here for farther information

To reduce the complication for you, our customers, we will count this fees and add when asking for your Deposit or Payment.

Note: When either Moneybookers or Henritours has reason to believe that the payment you made is fraudulent, we reserve the right to hold your bookings and require another method of payment. 

Cancellation/ Refund

 

If unexpected circumstances should arise and impact your holiday plans, we would be glad to assist you with the cancellation procedures and refund your money. Our rates of refund are derived from our suppliers' requirements, and can be summarized as follows:

  • More than 45 days prior to trip departure: 10%
  • 30-45 days before arrival: 15% charge
  • 15-29 days before arrival: 40% charge
  • 7-14 days before arrival: 60% charge
  • Within 7 days before arrival: 100% charge


For authentication purposes, only written cancellation notices (e-mail or fax) will be accepted.
The refund will be made through bank transfer or credit card, depending on the original method of purchase. Bank fees, if applicable, will be for your account.

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